Privacy Policy

1. Types of Data We Collect

We collect data through different channels, including website visits, chatbot interaction, service questions and marketing campaigns. The types of data include

A. Personal Identifiable Information (PII)

• Full name
• Email address
• Phone number
• Company name
• Job title
• Country and location
• Any other information voluntarily submitted

B. Technical and Device Information

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Referring URLs
• Session duration and page views

C. Behavioural and Interaction Data

• Clickstream and navigation patterns
• Preferences and selections
• Chatbot conversation logs
• Form submissions and feedback

D. AI Interaction Data

• Inputs provided to AI-powered features (e.g., chatbots, smart forms)
• Contextual metadata used for routing and personalization
• Logs of automated decisions or recommendations

E. Cookies and Tracking Technologies

• Session cookies
• Persistent cookies
• Analytics and advertising pixels
• Behavioural tracking scripts

You can control your preferences for cookies through the settings of the browser. For more information reach out to us at info@tecnoprism.com.

2. How We Use Your Data

We use collected data for the following purposes:

A. Service Delivery

• Responding to inquiries and support requests
• Providing requested services and solutions
• Managing contracts and service agreements

B. AI-Powered Features

• Processing inputs submitted via chatbots and smart forms
• AI used to direct questions to suitable teams (support, lease, technical)
• Enhancing user experience through intelligent recommendations
• Training and improving AI models (with anonymized data)

C. Marketing and Communication

• Sending newsletters, updates, and promotional materials
• Personalizing marketing content based on user behaviours
• Conducting surveys and feedback collection

D. Analytics and Optimization

• Monitoring website performance and user engagement
• Improving service quality and user experience
• Conducting internal research and development

E. Legal and Compliance

• Fulfilling legal obligations
• Responding to lawful requests from authorities
• Preventing fraud and ensuring cybersecurity

3. Legal Basis for Processing

We process personal data under the following legal bases:

• Consent: When you agree to communication by selecting yes or providing information on your own.
• Contractual necessity: To comply with the requirements of the agreement relating to services or to answer inquiries
• Legal Obligation: To comply with applicable laws
• Legitimate interest: improving services, ensuring security and communicating effectively

4. Automated Decision-Making and Profiling

Some features may include automatic determination of decisions or user classification by AI.

• Routing support requests based on keywords
• Recommending services based on user behaviours
• Prioritizing leads based on engagement history

These processes help make things faster. They don't end up giving results that are legally binding unless a human checks them. If you want, we can send this automatically taken decision to our humans. We'll make some changes and give you a decision that's better than the usual ones.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share data with:

• Internal teams across our global offices
• Authorized service providers and partners
• Legal authorities when required
• Entities involved in mergers or acquisitions

All third parties have a contractual obligation to maintain confidentiality and security of data.

6. International Data Transfers

• Standard contractual clauses (for EU residents)
• Data processing agreements
• Compliance with local data protection laws

7. Data Retention

We maintain personal information only when required for the goals described in this policy or required by law. When unnecessary, the data is safely deleted or anonymous.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• Request data portability
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@tecnoprism.com.

9. Security Measures

We implement robust security measures including:

• Encryption and secure servers
• Access controls and authentication
• Regular audits and monitoring
• AI-based threat detection and prevention
• Incident response protocols

10. Children's Privacy

Our website and services are not intended for children under 16. We do not knowingly collect data from minors. If you believe we have collected data from a child, please contact us immediately.

11. Third-Party Links and Integrations

Our website may contain links to third-party sites and integrations (e.g., CRM, analytics platforms). We are not responsible for their privacy practices. Please review their policies before providing any personal data.

12. AI Ethics and Transparency

Tecnoprism is committed to ethical AI practices. We:

• Maintain transparency in AI model usage
• Avoid manipulative or discriminatory algorithms
• Conduct regular audits of AI systems
• Provide opt-out options for AI-based personalization

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes constitutes acceptance of the revised policy.

14. Contact Us